Lock It Before You Pocket

Unfortunately 9-1-1 call centers receive thousands of accidental dials to 9-1-1. Accidental calls, also called “pocket dials,” cause a delay in service to 9-1-1 calls for real emergencies. It is a huge problem, and causes an unnecessary burden on the 9-1-1 call centers. Often times, callers don’t even realize they have called 9-1-1. The 9-1-1 call takers hear music, people talking and kids playing, etc. They can’t always tell if the call is for an emergency or not, so all hang up calls to 9-1-1 have to be called back

• Be sure to lock your phone before you put it in your pocket.
• Be sure to stay on the line if you accidentally dial
  • Do not hang up if you accidentally call 9-1-1. Tell the 9-1-1 call taker that there is not an emergency to avoid being called back by a 9-1-1 call taker